Digitalization is a mega-trend all over the world, with Zambia being no exception. In the first chapter of this ebook we will look at the bigger picture and explore Zambia’s ranking in the Digital Quality of Life (DQL) Index as well as the Inclusive Digital Economy Scorecard (IDES) and hear about relative strengths as well as shortcomings. After that we will shed light on digitization in selected areas such as e-finance, e-commerce, e-education and e-government.
On this journey we will happily showcase Mobile Money as part of the e-finance landscape, since it is considered a major success story in Zambia’s digital transformation and a noteworthy contributor to economic development through financial inclusion. The information provided in this e-book comes in different shapes, including figures, graphs, historic reviews, survey results and full-length interviews besides a number of screenshots from relevant websites and internet portals. Thus, we will provide interesting and engaging insights into “Digital Zambia” – both to Zambian and non-Zambian readers.